Refund Policy
AirFlyCenter" acts as an independent travel service provider facilitating flight bookings on behalf of customers with airlines and consolidators. All refund requests are subject to the fare rules, policies, and conditions imposed by the respective airline and/or travel supplier. By making a booking through our platform, you agree to comply with these terms.
Refund eligibility is determined by the type of ticket purchased. Certain fares, including but not limited to basic economy, promotional, or discounted tickets, may be non-refundable. Refundable tickets may allow cancellations with applicable airline penalties, fare differences, and service charges. It is the passenger’s responsibility to review fare rules before confirming the booking.
In the event of a cancellation, refund requests must be submitted through AirFlyCenter" or directly with the airline, depending on the booking type. For bookings processed by our agency, we will initiate the refund request with the airline on your behalf. However, the final approval, amount, and timeline of the refund are solely determined by the airline or supplier.
Airline-imposed cancellation fees, no-show penalties, and fare differences will be deducted from the refundable amount. In addition, AirFlyCenter" service fees are non-refundable unless otherwise explicitly stated at the time of booking.
Refund processing times may vary depending on the airline, payment method, and banking institutions. Typically, approved refunds may take between 7 to 30 business days to reflect in the original form of payment. In certain cases, airlines may issue refunds in the form of travel credits or vouchers instead of monetary reimbursement.
For bookings involving multiple airlines or third-party suppliers, refund processing may require coordination with each provider, which can extend the overall processing time. AirFlyCenter" is not responsible for delays caused by airlines, global distribution systems, or financial institutions.
In cases of flight disruptions such as cancellations, delays, or schedule changes initiated by the airline, passengers may be eligible for refunds, rebooking, or travel credits in accordance with the airline’s policy and applicable U.S. Department of Transportation (DOT) regulations. We recommend contacting the airline directly for immediate assistance in such situations.
Refunds for unused ancillary services such as seat selection, baggage, meals, or priority boarding are governed by the airline’s policies and may not always be refundable. AirFlyCenter" does not guarantee refunds for such services unless approved by the airline.
If a refund is approved after a chargeback or payment dispute has been initiated, the amount may be adjusted to account for processing costs, penalties, and administrative fees. Customers are encouraged to contact our support team prior to initiating any disputes for faster resolution.
By using our services, you acknowledge that AirFlyCenter" is not liable for any losses arising from non-refundable tickets, missed flights, denied boarding, or changes made directly with the airline without prior notification to us.
For assistance with refund requests or to check the status of an existing request, please contact our customer support team at:
